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When will my order be
shipped?
JEWELRY
Jewelry orders will be
shipped 3-5 business days after payment is
verified. If
your item(s) are out of stock you will be
notified by email.
INVITATIONS
Invitations will be shipped
within 1 week (in most cases).
You can contact us to get a more exact
shipping date.
WEDDING & PARTY FAVORS
Favors will be shipped
within 3-5 business days. Normally, ground
shipping will be used unless you request a
different form of shipping.
What are your shipping
charges?
JEWELRY
Yofi Designs collects a
flat $7.50 shipping and handling fee.
SHIPPING IS FREE when your
order totals over $150 in jewelry merchandise.
INVITATIONS
Shipping charges go by the
weight of the package.
Normally, ground shipping will be used
unless you request a different form of shipping. If you would like an estimate of the shipping charges, please
contact us.
WEDDING & PARTY
FAVORS
Shipping charges go by the
weight of the package.
Normally, ground shipping will be used
unless you request a different form of shipping. If you would like an estimate of the shipping charges, please
contact us.
At this time our shopping cart does not
calculate shipping charges on wedding and party
favors. The
charge will be added to your credit card after
the order is processed and weighed.
SEATING BOARDS
Shipping charges go by the
weight of the package.
Normally, ground shipping will be used
unless you request a different form of shipping. If you would like an estimate of the shipping charges, please
contact us.
Is sales tax collected
on my order?
6.5% sales tax will be
collected and added to any orders shipped to a
Florida address.
I have a special event
coming up and would like a jewelry piece (or
set) to match my outfit.
Can you create a custom piece for me?
Yes, we certainly can and
would love the opportunity to do so.
Please contact us at 561-404-4209, toll free:
866-446-3685, or by email at info@yofidesigns.com.
Indicate the length of the necklace,
bracelet, and/or earrings, what color(s) you’d
like, your budget, and any other pertinent
information, and we will get back to you.
What is your product
warranty on jewelry?
All jewelry purchased from
Yofi Designs is warranted for 30 days against
any defects.
If a jewelry item fails within that
period of time, Yofi Designs will either repair
or replace the item. Normal wear and tear,
abuse, and the loss of precious, semi-precious
stones or pearls from settings are not covered.
A shipping and handling charge of $10 or
10% of the item cost (whichever is less) will be
charged to the customer.
Do you provide FREE
SHIPPING?
Free shipping is provided
on jewelry orders of $150 and more.
How do I care for Yofi Designs jewelry?
With your order, you will receive a Jewelry Care instruction sheet.
What should I do if the shipment is damaged upon delivery?
Don't worry! The first thing you should do is contact us and explain the situation to us. We will investigate the situation and guide you through the process of rectifying the problem.
Is it safe to order from your order site?
Yes, your order will be processed through our secure payment gateway.
Can I cancel my order?
Yes, you can cancel your order anytime before your order is shipped. Simply send us an email indicating the order #, the billing name and address, and the reason for canceling your order. Please do not send any credit card information using email.
How are jewelry returns handled?
15 Day Return Policy:
If, for any reason, you are not fully satisfied with your
jewelry purchase simply return it within 15 days from the day when the item is received for a full product refund. Sorry, we do not refund shipping charges.
Jewelry items which were shipped for FREE will be charged $7.50 for original shipping when they are returned. Special orders, final sale merchandise, customized or personalized items CANNOT be returned. Jewelry that shows sign of wear, or has been altered (not by Yofi Designs) or damaged in any way CANNOT be accepted for return. Refund will be in the original form of payment. All returned merchandise will be checked to insure that it is in resellable condition prior to refund being issued.
For hygienic reasons, earrings cannot be returned.
To return item(s), please follow these instructions:
• Send an email to info@yofidesigns.com and request a Return Authorization Code via email, then write it down with your return package. At this point you will be instructed as to where to ship your package. Please indicate name, address (where your order was originally sent, and order #).
• Place all the original packaging in your return package.
• Please be sure to ship your item fully insured and request a return receipt for confirmation that your shipment has reached its destination. Yofi Designs will not be responsible for loss or damage of return shipments.
• We will refund your total cost (minus shipping charges) when we receive the returned package. A returned order must be received within 3 weeks from the day when the Return Authorization Code is issued. We are sorry that we cannot accept item(s) returned 3 weeks later and won't be able to issue a refund.
Refunds will be processed within 7 days after the items are received. Refunds will be given for the original purchase price indicated on your receipt minus shipping charges. Please note that we can refund shipping costs only if the return is a result of our error, otherwise shipping charges are not refundable.
Contact us:
Email: info@yofidesigns.com
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